Riviera Outdoor Decor Return Policy 

A. Third Party Products

1. Warranty

The warranty of a third-party product is covered by the manufacturer.  If the warranty is not specified, please ask and Riviera Outdoor Decor will provide the manufacturer's warranty.

2. Returns for Refund

Riviera Outdoor Decor does not accept returns.  Replacement or refund of defective products is covered by the manufacturer's warranty.

    3. Custom Made Products 

            All sales of custom made products are final.

I Change Orders

Once an order is placed, it cannot be changed or altered after two (2) business days of placing the order.  Changes will be made when the customer agrees to the change order fee. Fees will vary based upon where we are in constructing/manufacturing the custom order and will vary depending on the product and order.

II Cancellation of orders

• Riviera Outdoor Decor accepts cancellation of orders up to two (2) business days from placing the order.  All products are custom orders and once production has started according to customer’s specifications it is no longer suitable for other orders and and therefore cannot be cancelled.
• An order cannot be canceled due to the need of a template.  If a template is needed, it must be received at the time the order is made.  We will hold an order for up to thirty days pending the receipt of a template.  If we do not receive the template within the thirty (30) calendar day time period, we will cancel the order and charge the customer a $50.00 cancellation fee for processing.

III Sales and Use Taxes

Riviera Outdoor Decor collects and remits sales tax in accordance with federal law.  If we do not collect any taxes you may still owe taxes on your purchases . Consult your CPA and state department of revenue regarding any liability of taxes on your purchases with Riviera Outdoor Decor.

Riviera Outdoor Decor and Product Listings

Although Riviera Outdoor Decor will strive for accurate product listings in regard to product related information contained on our website including but not limited to:  photographs, links, descriptions and pricing. We cannot guarantee that all said items are entirely accurate, nor can we assume responsibility for these errors. This includes but not limited to: :photographs, links, descriptions and pricing.  If, however, a  product listed on our website is labeled with an incorrect price due to typographical, informational, technical or other error, Riviera Outdoor Decor  shall, at its sole discretion, have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information.  Riviera Outdoor Decor, does reserve the right to change prices of its products sold on the website at any time.

Riviera Outdoor Decor and hyperlinks it provides on its Website are not responsible for the claims or misrepresentations on other websites.  Hyperlinks are provided as a resource only. 

Riviera Outdoor Decor policy on Credit Card Charges, Debit Cards and Charge Backs.

All products specified on Riviera Outdoor Decor Website are deemed custom and as such 100 percent payment is required prior to the commencement of any order.  We do not retain any credit card information from the checkout process (except billing address, email and phone number) This is for our customer’s security as well as ours.  If additional payment is required, we may require you to give us your credit card information over the phone.