Riviera Outdoor Decor Return Policy 

Riviera Outdoor Decor sells custom products made at our own facilities, as well as products manufactured by third parties. 

The return policy differs for these two types of of products, as described below.

A. Third Party Products

1. Warranty

The warranty of a third-party product is covered by the manufacturer.  If the warranty is not specified, please ask and Riviera Outdoor Decor will provide the manufacturer's warranty.

2. Design Services by Riviera Outdoor Decor

Riviera Outdoor Decor through our design services will make every reasonable effort to ensure your outdoor furniture and outdoor kitchen fits within the area, as specified.  Please verify all measurements. Sample finishes of colors specified will be sent with each design.  Riviera Outdoor Decor will make every reasonable attempt to answer any questions about any product sold through our website or studio. 

3. Returns for Refund

Except for defective products, customer is responsible for shipping cost of returns.  Some returns may be subject to a restocking fee, which will be deducted from the refund payment.  Refunds will be issued within 5 business days of receipt of returned product.  Please contact us at  info@RivieraOutdoorDecor.Com prior to returning any product.

    4. Custom Made Products 

            All sales of custom made products are final

B. Riviera Outdoor Decor Custom Product Return Policy 

Our products are custom-made for your order.  Therefore, we do not accept returns. We will however, make a good-faith effort to help you achieve the results you want in your order.  

Every product we construct or manufacture is deemed custom.  We only make products based upon the selections and measurements provided by our customers

Riviera Outdoor Decor and our pledge  to our Customers

• Riviera Outdoor Decor is responsible for using the fabric(s) the customer has selected in accordance with the products the customer has selected and the measurements provided to us by the customer.
• Riviera Outdoor Decor is responsible for creating finished products within industry standards depending on the product and style selected.
• Riviera Outdoor Decor reserves the right to rework any product to correct our mistake
• Riviera Outdoor Decor will be responsible for the costs of correcting any mistakes that we make if we fail to correctly make products using the information provided by the customer, providing the customer:

       1). Notifies Riviera Outdoor Decor within three (3) working days after receiving the product(s).

      2).  Products that are brought back to Riviera Outdoor Decor for rework will not have been used in any way and remain in the same condition as they were when they were shipped.  This includes but not limited to: pet stains, stains or cigarettes or cigar smells or any other offensive odor

•   The customer agrees to make the products available for pick-up by a ground carrier of our selection after receiving confirmation for our customer that the products are available for pickup.
• The customer agree to follow procedure to return the product  and Riviera Outdoor Decor deems that the product is, in fact, correct based on the customer’s order, the customer will be responsible for any costs Riviera Outdoor Decor incurs to return the product to the customer

I Change Orders

Once an order is placed, it cannot be changed or altered after two (2) business days of placing the order.  Changes will be made when the customer agrees to the change order fee. Fees will vary based upon where we are in constructing/manufacturing the custom order and will vary depending on the product and order.

II Cancellation of orders

• Riviera Outdoor Decor accepts cancellation of orders up to two (2) business days from placing the order.  All products are custom orders and once production has started according to customer’s specifications it is no longer suitable for other orders and and therefore cannot be cancelled.
• An order cannot be canceled due to the need of a template.  If a template is needed, it must be received at the time the order is made.  We will hold an order for up to thirty days pending the receipt of a template.  If we do not receive the template within the thirty (30) calendar day time period, we will cancel the order and charge the customer a $50.00 cancellation fee for processing.

III Sales and Use Taxes

Riviera Outdoor Decor collects and remits sales tax in accordance with federal law.  If we do not collect any taxes you may still owe taxes on your purchases . Consult your CPA and state department of revenue regarding any liability of taxes on your purchases with Riviera Outdoor Decor.

Riviera Outdoor Decor and Product Listings

Although Riviera Outdoor Decor will strive for accurate product listings in regard to product related information contained on our website including but not limited to:  photographs, links, descriptions and pricing. We cannot guarantee that all said items are entirely accurate, nor can we assume responsibility for these errors. This includes but not limited to: :photographs, links, descriptions and pricing.  If, however, a  product listed on our website is labeled with an incorrect price due to typographical, informational, technical or other error, Riviera Outdoor Decor  shall, at its sole discretion, have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information.  Riviera Outdoor Decor, does reserve the right to change prices of its products sold on the website at any time.

Riviera Outdoor Decor and hyperlinks it provides on its Website are not responsible for the claims or misrepresentations on other websites.  Hyperlinks are provided as a resource only. 

Riviera Outdoor Decor policy on Credit Card Charges, Debit Cards and Charge Backs.

All products specified on Riviera Outdoor Decor Website are deemed custom and as such 100 percent payment is required prior to the commencement of any order.  We do not retain any credit card information from the checkout process (except billing address, email and phone number) This is for our customer;’s security as well as ours.  If additional payment is required, we may require you to give us your credit card information over the phone.