Terms of service

By purchasing from Riviera Outdoor Decor, you agree to the terms and/or conditions and all applicable laws.  If you do not agree to these terms, please do not purchase from Riviera Outdoor Decor.

The agreement is governed by the laws in the state of Texas.  If any part of this agreement is unenforceable, then said part will not affect the validity or enforcement of any provision of this agreement.  

Our Customer’s Responsibility to Riviera Decor

• Riviera Outdoor Decor is willing to work with our customers on the following matters in a respectful and courteous manner to help our customers achieve the results in the product they want.  If, however, an error is made in ordering by the customer’s mistake. The customer acknowledges responsibility and assumes the cost of correcting the mistake
• Riviera Outdoor Decor will not be responsible for products(s) we make correctly from the customer’s order. Or, from customers mistake at the time of order.  However, the information provided by the customer is incorrect. It is the customer’s responsibility to ensure the measurements that are provided are correct.
• Riviera Outdoor Decor will not be held responsible for the variance in color of fabric or texture of fabric and finishes due to the differences in computer monitors.  We encourage our customers to order fabric or finish samples to verify color and texture in the setting it is to be used. 
• Riviera Outdoor Decor is not to be held responsible for cushions the customer does not like due to standard of placements for zippers, seams and velcro tabs etc....  If the customer has a specific placement request a template must be included with the order and placement clearly marked.
• Riviera Decor is not held responsible for templates sent to us for custom patterns.  The templates will become property of Riviera Outdoor Decor and as such. We request copies be made of templates for customer use.  Templates will not be returned to the customer. We do not accept former products as templates.
• Riviera Outdoor Decor is not responsible for any custom products the customer believes are not comfortable enough based upon subjective reasons.  This may include but not limited to any products the customer believes is too thick or thin even when made correctly based upon the dimensions given.
• The customer is responsible for checking for damage to the package prior to opening.  A photograph of the damaged area must be sent to Riviera Outdoor Decor within 10 business days of receipt of the package.  Riviera Outdoor Decor requires a photograph (prior to opening the package) along with any and all packaging materials and product before we can begin to process your claim.  We process all claims on an individual basis. 
• Customers are responsible for the delays and costs associated with correcting mistakes caused by the customer, including but not limited to shipping costs.
• Warranty for all products belongs to the Manufacturer